Shipping policy

Shipping

Shipping method is selected at the time of purchase.  The customer/purchaser is responsible for all shipping costs.  Standard USPS and Priority (insured and tracked) 

All wigs/units, bundles and extensions are insured and signature is required.  

 

Shipping Delays

For your convenience it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to inclimate weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust USPS to deliver your package on time. If your package is delayed, we will not offer a reimbursement of shipping charges. If you need additional information, please contact us at info@stephenwebsterbeauty.com.

 

Failed Deliveries / Refused Shipments / Incorrect Shipping Address

Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt #, P. O. Box, etc.) needed to deliver your package. Your order will be shipped via USPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the $10 fee USPS charges Stephen Webster Beauty to make the correction. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

 

Incorrect Item(s) or Missing Item(s)

If you believe that part of your order is missing or incorrect, please contact Client Care immediately at info@stephenwebsterbeauty.com. We apologize for any inconvenience.

 

Lost Shipments:

If your tracking number shows that your package was delivered but you did not receive it, please check around your home and with neighbors who may have signed for and received your item(s). If you still cannot locate it, please contact Client Care immediately at info@stephenwebsterbeauty.com. We will contact the shipping provider right away and initiate a trace for your package and have them start an investigation. 

 

Damaged Shipments

If your package has been delivered and your package has been damaged which resulted in lost of product(s), please keep all original packaging and contact Client Care immediately at info@stephenwebsterbeauty.com. We will contact the shipping provider right away and begin an investigation. After a formal assessment has been made; we will either send you a replacement or issue a refund for your purchase.

 

International Shipments

All international customers are required to call 404-919-5914 or email your order request . Please be prepared to submit a signed credit card authorization form complete with supporting documents. 

 

International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.